Terms & Conditions

All bookings are subject to Titanic Spa’s full Terms & Conditions, which are available on request.

After making a booking with us you will receive a confirmation via email within 24 hours of payment being made, it is your responsibility to check all details are correct and inform us within 24 hours of receiving confirmation if there are any errors. The confirmation email will state which package you have booked and list the terms and conditions for your chosen package. If you have not received your booking confirmation after 24 hours of making a booking with us please inform our reservations team by calling 01484 843 544.

Please note, due to our group booking policy we are unable to accept any groups larger than 6 guests. This is applicable for either one booking of 6 or several smaller bookings joining as a party of 6. This policy applies to all packages available to book. Any guests found congregating as a group larger than 6 guests may be asked to leave on the day.

Cancellation Policy

Full payment is taken at the time of booking in order to secure the reservation / treatment/s and is non-refundable.

For my full price signature day spa, overnight break or twilight evening?

Signature Overnight Break / Day Spa / Twilight Packages

Should you require to cancel / amend a Titanic Spa Signature package booking 3 weeks prior to arrival we offer one complimentary date change, please note, this option is only honoured once, should you require any further date changes a £25 per person date change fee is applicable.

Should you require to cancel / amend a Titanic Spa Signature package booking between 21 days and 7 days prior to the arrival date a £25 per person per date change fee is applicable. Please note, this option is only honoured once.

Should you require to cancel / amend a Titanic Spa Signature package booking within 7 days of the arrival date no date changes applicable, if any guest/s are unable to attend the date booked the full amount of the booking is charged / no date changes are applicable.

Please note, a name change amendment is applicable at any time prior to arrival.

For my promotional offer, discounted signature spa package or promotional voucher booking?

Special Offer / Promotional Offers / Discounted Signature Overnight Break / Day Spa / Twilight Packages

Once a date has been booked no date changes are applicable to Special Offer / Promotional Offers / Discounted Signature Overnight Break / Day Spa / Twilight Packages, if any guest/s are unable to attend the date booked the full amount of the booking is charge. This includes website, newsletter and social media discounted packages, voucher promotions.

Please note, a name change amendment is applicable at any time prior to arrival.

For my third party booking?

Third Party Bookings (Virgin Experience)

Once a date has been booked no date changes are applicable, if any guest/s are unable to attend the date booked the full amount of the booking is charge.

Please note, a name change amendment is applicable at any time prior to arrival.

For treatments added to my booking?

All treatments added to your booking will form part of the spa package, therefore will fall under the same terms and conditions shown above dependent on the package booked. All payments made are non-refundable.

For my treatment only booking?

We will provide an option to change your date and re-book an alternative date at no additional cost, when this request is made a minimum of 21 days prior to your visit to Titanic Spa. The option to change your date is offered once and should a further cancellation be necessary, the full cost of your original booking to visit Titanic Spa will be charged. In the event of a cancellation within 21 days prior to arrival the full cost of the original booking to visit Titanic Spa will be charged. Name changes can be made free of charge any time before the arrival date. All payments made are non-refundable.

Gift Vouchers

Gift vouchers can be purchased from Titanic Spa and through our online shop on our website www.titanicspa.com. Gift vouchers are valid for twelve months from the date of purchase, unless stated otherwise. They are non-refundable and non-transferable. Lost or stolen vouchers cannot be replaced. Vouchers are redeemable against the specific package purchased or monetary value vouchers can be used towards Titanic Spa Signature Day Packages, Titanic Spa Breaks, Spa Treatments, Products or Bistro Dining - monetary value vouchers cannot be used to purchase other vouchers. When you wish to make payment for your spa visit by voucher, please inform the Reservations Team when you are making your booking, as voucher numbers declared later may not be used against monies already paid. Voucher numbers must be given at the time of booking. Gift vouchers cannot be extended. Promotional Vouchers are valid for 6 months and may be subject to their own individual terms and conditions.

Please note. Our prices are based on two people sharing. Should you purchase an overnight break voucher, you will incur a single supplement charge of £50 at the time of booking if the guest attends alone.

General Gift Voucher Terms & Conditions

Gift Voucher: Day Packages, Apartment Packages, Twilight, Special Offers, Late Availability Bookings and all 3rd Party bookings

Requesting goods indicates you are offering to purchase a product(s), which we will accept to sell to you subject to the terms and conditions detailed. All goods requested remain at all times to be subject to availability and confirmation of the order by Titanic Spa. Titanic Spa at all times reserves the right to refuse any purchase request without giving reason.
Titanic Spa endeavors to dispatch all orders within 4 working days. However, Titanic Spa cannot accept any responsibility for delay or loss in delivery as a result of postal delays or force majeure.
Titanic Spa accepts no responsibility for any additional consequential loss over and above the original value of the goods purchased.
Monetary Gift Vouchers may be used in full or part payment against Bistro dining, retail products, treatments, day packages or spa breaks whether it is a special offer or full price booking at Titanic Spa.
Monetary Value Gift Vouchers cannot be used towards the purchase of other vouchers
Vouchers for specific packages must be used for the package booked, amendments to the package cannot be made.
Where the client holds a Day Package, Voucher or Spa Break, no amendments to the inclusive package may be made. However, Titanic Spa reserves the right to offer alternative treatments should this be deemed necessary.
Whilst we use reasonable endeavors to verify the accuracy of the information on our website relating to the purchase of goods, Titanic Spa reserves the right to cancel or amend without liability, any information if it is identified as a mistake of fact.
Gift Vouchers have 12 month validity from date of purchase and will not be extended. Gift Vouchers are non transferable and no cash refunds will be made for non-use.
Bookings must be made in advance and early booking is recommended as some date restrictions may apply and at all times bookings are subject to availability.
If you intend to settle your reservation with gift vouchers, please do mention this to us on making your book and bring the vouchers with you to present them to Reception upon your arrival. Failure to do so may result in full payment being requested.
All vouchers remain the property of Titanic Spa until full payment has been received and cleared.
Once a booking has been made at Titanic Spa, full terms and conditions pertaining to your visit apply, or in the event of cancellation of your visit.

Insurance

Titanic spa recommends you take out the relevant travel insurance to cover bereavement, medical appointments, medical conditions, illness, adverse weather conditions etc, to cover all guests on the booking, cancellations and no shows

Illness/Adverse Weather Conditions/Bereavement

Please ensure you have the relevant travel insurance for non-attendance and unforeseen circumstances to include for example, hospital appointments, bereavement, illness etc. as if you are unable to attend on the arrival date the booking will be lost.

Curtailment

Guest who wish to terminate their stay prior to the original departure date will be charge a Curtailment fee to cover the full inclusive cost for the remaining reservation. Titanic Spa reserves the right at all times to cancel or terminate a reservation without notice or reason.

Note. We reserve the right to raise prices and modify or discontinue treatments without prior notice to ensure that maximum standards and quality are met. All bookings are subject to Titanic Spa full terms and conditions which are available on request. Please ensure that you read the pre-arrival information in preparation for your visit to Titanic Spa outlined in your confirmation email.