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Helpful Information and Frequently Asked Questions

 

Making a booking

How do I make a booking?

To make a booking please call our reservations team on 01484 843544

Opening hours; 8am-8pm Monday to Friday, 9am-5pm Saturday and Sunday

How far in advance do I need to book?

There is no set time limit on booking and is subject to availability. However, we would recommend you book between 6-8 weeks in advance to avoid disappointment. If requests are made to check availability, the only way to guarantee the available space is to make a booking and make payment in full. We do not make any provisional bookings and we cannot guarantee availability until full payment has been taken. 

When and how do I make payment?

Full payment is taken upon non-refundable booking. We accept all major credit/debit cards except American Express.  Once payment has been taken it is non-refundable. If you are using any form of voucher towards the balance of the booking then the voucher number must be given at the time of booking and the voucher must be presented on arrival at the spa reception. Failure to provide the voucher on arrival will result in the full payment being requested. No refunds will be made for any vouchers being presented once the booking and payment have been made. 

What happens once I have made a booking?

You will receive a confirmation email within 24 hours of making a booking. This will outline details of your chosen packages and/or treatments along with arrival times, important pre-arrival information and terms and conditions for the package and/or treatments that you have booked. 

Can I add treatments to my spa package after booking?

We recommend booking all additional treatments at least 28 days prior to arrival in order to guarantee your treatment space.  Treatments can be booked by calling our reservations team on 01484 843544. Please note, whilst we may have availability we cannot guarantee this for any treatments requested within 28 days or on the morning of your arrival, All additional treatments must be paid for in full at the time of booking and are non-refundable. Guests booked onto one of our Signature Overnight Break packages are entitled to 10% discount off all 55-minute treatments or longer when booked 28 days prior to arrival. 

Can I make a group booking?

Titanic Spa operates a group booking policy, with a maximum group size of 6 guests. This is applicable to guests booking as one group of 6 or several smaller bookings for the same party. Guests making separate reservations and arriving onsite to join together as a group booking will not be tolerated.

What to bring

What do I bring on my spa package?

At Titanic Spa we provide robes, towels and slippers for all day spa, evening spa and overnight stay packages. In the spa apartments we provide comfort zone shampoo, conditioner, shower gel and soap along with extra towels for your stay. Hairdryers are provided in our changing rooms and also in our spa apartments.

Please bring suitable gym and swim wear as swim wear is obligatory at all times. Please note. you are unable to wear your own footwear in the swimming pool area or in the Heat and Ice Experience. If you would like to use the Gym, suitable gym wear and footwear must be worn. you may wish to bring a change of swimwear to ensure you are comfortable throughout your treatments

We advise guests staying overnight to bring swimwear, gym wear and essentials separate in a smaller bag to fit into a locker for the day. On arrival our reception team will accept one small bag per guest with the rest of your luggage to take up to your apartment ready for check in.

Please note for guests attending on a treatment only booking, robes and slippers are not provided.

Dress code for the Bistro is as follows: Lunch - casual wear or robes. Evening meal (6pm on wards) Smart/Casual wear only, robes are not permitted

Dress code for Bar1911 is as follows: Smart/Casual wear only, robes are not permitted.

What is in my apartment?

Our one and two bedroom apartments are fully furnished with a living area, bedroom, bathroom and fully functional kitchen area. The kitchen comes with an oven or a microwave oven along with a kettle, toaster and fridge. Coffee, tea and milk are also provided along with the continental breakfast which includes orange juice, croissants, cereals and fresh fruits.

The living area has a TV and DVD player and the bathrooms have a bath with a shower overhead. We also provide a hairdryer which is usually found in the bedroom drawer.

For bookings of 2-3 guests, this may be accommodated in a one bedroom apartment with a sofa bed in the lounge area. For bookings of 5-6, this may be accommodated in a two bedroom apartment with two sofa beds in the lounge area.

Please note we are unable to accommodate for pets in the apartments.

What meals or drinks are included in my package?

For all overnight stay packages, you will receive a one course light lunch and two-course evening meal served in our spa bistro, and continental breakfast served in your apartment. You also have exclusive access to the Champagne and Cocktail lounge BAR1911 from 6pm. All drinks and side orders are additional. 

For day spa packages, you receive  a one course light lunch and you also have exclusive access to the Champagne and Cocktail lounge BAR1911 from 6pm. All drinks and side orders are additional.

For twilight evening packages, you receive a glass of bubbly and canapes on arrival. You also have exclusive access to the Champagne and Cocktail lounge BAR1911.

Treatment only bookings, you are welcome to use the spa bistro to purchase additional food and beverages however this must be pre-paid at reception.

At an extra cost, the Spa Bistro also offers the following:

  • Brunch menu served  9am until 11am daily
  • Cream tea and cakes from 3:30pm until 6pm daily
  • A range of hot drinks, beverages and snacks accessible throughout your Titanic Spa journey

 

Dietary requirements/requests

Do you cater for dietary requirements?

With advance notice, should you have any specific dietary requirements, please inform our reservations team upon booking. Whilst we make every effort to cater for dietary requests on the day, this may not be guaranteed. Titanic Spa apartments are all self-catering, so please feel free to make use of the kitchen facilities throughout your stay.

Booking additional treatments

How do I book additional treatments to my booking?

To add a treatment to your spa package please call our reservations team on 01484 843 544. The team are on hand to help you choose the best treatment for your needs and can give expert advice to ensure you make the most out of your visit.

Tip: For guests attending on a signature overnight spa break, you will receive 10% off treatments that are 55 minutes, 1hr 25 minutes and 1hr 50 minutes when booked at least 21 days in advance of your arrival date. This does not apply to any third party, discounted or promotional bookings.

Medical Advice

Titanic Spa is not a medical centre and our staff are not medically trained practitioners. If you have had or are suffering from severe allergies, ill health, a particular medical condition or are pregnant, we advise that you speak to your GP prior to arrival to ensure you can use the Titanic Spa full facilities , services and treatments. In some instances, we may require written confirmation from your doctor.

The set of guidelines  below is not an exhaustive list and only serves to highlight some of the main medical indicators where the use of the facilities, services or treatments may not be advised:

Pregnancy, Mobility Problems, Under/Over Active Thyroid, Verrucas*, Heart Problems, Epilepsy, Skin Disease/Disorders, Diabetes, Metal Pins/Plates, Claustrophobia, Ear Infections, Cancer, Surgery within the last 3 months of your arrival date, Nut or Wheat Allergies and Seafood/Shellfish Allergies.

All treatments are booked subject to medical status. We reserve the right to refuse treatments if we feel it is not in your best interest.

*Clients must ensure the Verrucas/Foot conditions are suitably covered in the interest of hygiene whilst using the facilities.

Helpful Information

Apartment Requests

Whilst we endeavor to fulfill your requests regarding room types and sizes, please note these cannot always be guaranteed and are subject to change. In some cases, a room supplement may be required. Sofa beds are used to accommodate over 2 guests sharing a one bed-roomed apartment and over 4 guests sharing a two bed-roomed apartment. In you are allocated an apartment with a sofa bed then all the bedding will be provided. Please speak with our reception team should you require assistance setting this up. 

Treatment Requests

Please be aware that whilst we endeavor to do so it is not always possible to schedule treatments at the same time as other members of your party. We do always try to accommodate these requests along with requests for specific treatment times, however these cannot be guaranteed and may be subject to change. We ask all guests to provide feedback to their therapist during treatment in relation to pressure and comfort.

Titanic Spa Etiquette

Mobile phones: As a courtesy to other guests and to preserve the ambiance of the spa we request that guests switch of their mobile phones at all times within the spa. If you wish to take photographs we ask all guests to do so discreetly and to ensure that no other guests or team members are shown in the images.

Valuables: Titanic Spa cannot be held responsible for the safety of money or valuables of any kind. This is applicable to all guests , club members and visitors to Titanic Spa. All valuables brought onsite must be covered by your own insurance as Titanic Spa will not be held responsible for damage or loss of any kind to your belongings unless it is solely due to the negligence  of Titanic Spa or its employees.

Smoking: Smoking is prohibited in all areas inside the building, including the spa apartments/balconies, hot tub and patio area. This also includes the use of e-cigarettes and vaporizers. Smoking is only permitted outside the front entrance of the spa.

Spa Facilities: Throughout your Titanic Spa journey you will find a range of quiet zones such as the relaxation lounge, indoor pool and Titanic Heat and Ice Experience. This is to ensure that the ambiance of the spa is at a level that all guests can relax and enjoy, You are welcome to enjoy other areas of the spa to socialise such as the bistro, hot tub, patio and reception seating areas, we just ask that you kindly respect others around you. We kindly ask that you do not reserve sun loungers around the pool area, towels and robes can be hung on the hooks provided.

Titanic Spa reserves the right to close any facility should it be necessary, we apologise for any disappointment this may cause. 

Children: Titanic Spa operates an adult only sanctuary destination spa. Therefore guests must be 16 and above to visit and must be accompanied by a guest aged 18 or over.

Additional Charges: Charges will apply for noise disturbance and any additional servicing of the apartments due to smoke or other damages.

Conduct: Rude or abusive behavior to Titanic Spa guests or members of the team will not be tolerated under any circumstances. Should Titanic Spa feel that any guests are not adhering to the etiquette policy then they will be asked to leave and escorted off site with no refund.

Complaints: If you have a complaint whilst on site please notify the duty manager immediately who will endeavor to assist you. If you remain dissatisfied on your return home then you must put this in writing to our customer services within 7 days to ensure that your complaint can be fully investigated. (customerservices@titanicspa.com) If you do not give us the opportunity to resolve a problem by reporting it to the duty manager then we may not be able to deal positively with the complaint on your return contact. Please note, if a resolution is accepted on site then no further gesture/compensation will be applicable. 

Note. We reserve the right to raise prices and modify or discontinue treatments without prior notice to ensure that maximum standards and quality are met. All bookings are subject to Titanic Spa full terms and conditions which are available on request. Please ensure that you read the pre-arrival information in preparation for your visit to Titanic Spa.